FAQ

👑 FULFILLMENT 👑
All orders will be fulfilled within 3-5 business days.
📝 If your order contains a pre-order item we will not ship until all items have arrived to our facility.
👑 MISSING/WRONG ITEM(S) 👑 
Please notify us as soon as possible via email (see below) 
👑 RETURN/EXCHANGES  👑
All sales final, but exceptions can be made.
👑 PACKAGE NOT RECEIVED/LOST 👑
If you do not receive your package within the time stated above, please contact us at your earliest convenience.
 📝 It can take up to a week to get a hold of all respective parties and come to a solution.
SENDING US AN EMAIL
EMAIL: elitequeenseu@neverlandchicago.com
CC: orders@elitequeens.com
Please include your name/recipient's name (if applicable), and order number. 
THANKS!
                                          xoxo, EQ 

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